1. GENERAL TERMS

This refund policy clearly outlines the conditions and procedures for refunds for customers using the company's services. By registering and using our services, customers accept all the terms and conditions stated herein.

2. REFUND REGULATIONS

2.1 Refund Method

The company does NOT support refunds to personal bank accounts. All refunded amounts will be credited to the account balance on the website.

2.2 Eligibility Conditions

• Only applicable to monthly subscription services
• Time limit: within 3 days from service activation date
• Limitation: each account is entitled to only ONE refund request

2.3 Non-Refundable Cases

• Hourly payment services
• Services used for more than 3 days
• Accounts that have previously requested refunds
• Promotional or special discount service packages

3. REASONS FOR REFUND LIMITATIONS

3.1 Available Trial Service

The company provides hourly payment services allowing customers to:

• Experience full features before long-term commitment
• Evaluate service quality with minimal cost
• Make informed decisions about monthly packages

3.2 Usage Recommendations

Customers should use hourly services for trial purposes before subscribing to monthly packages to avoid the need for refunds.

4. REFUND PROCESSING PROCEDURE

4.1 Request Method

• Submit refund request through customer support system
• Provide account information and refund reason
• Comply with 3-day deadline from activation date

4.2 Processing Time

• Review request within 1-2 business days
• Credit refund to account balance within 3-5 business days
• Notify results via registered email

4.3 Using Refunded Balance

• Refunded balance can be used for other services
• No expiration date for refunded balance
• Cannot be converted to cash

5. CUSTOMER RESPONSIBILITIES

• Carefully read refund policy before service registration
• Use hourly services for trial before monthly commitment
• Comply with refund deadlines and conditions
• Accept the limitation of one refund per account

Chính sách này có hiệu lực kể từ ngày công bố và áp dụng cho tất cả khách hàng. / This policy is effective from the publication date and applies to all customers.